Privacy Policy

Wentworth Pet Supplies, 1 Station Approach, Virginia Water, Surrey GU25 4DL, is the data controller for the personal information described in this notice. You can reach us on 01344 842036 or at contact@wentworthpetsupplies.co.uk.

• Loyalty club members: your name, email address, phone number, postal address, date of birth (optional), your marketing preferences, and details about your pets such as name, type, breed, date of birth, sex, neutering status, food preferences, allergies and dietary requirements.
• Enquiries and bookings: your name, contact details, the message you send us and, for a Pet Wellness Assessment, your preferred date and time.
• Website analytics: anonymous usage information such as pages visited and approximate location, collected through Google Analytics.

• To create and manage your loyalty account, administer the loyalty scheme and keep records about you and your pets — our legitimate interests in running the scheme you have asked to join, and performance of our agreement with you.
• To answer your enquiries and manage in-store appointments — our legitimate interests.
• To send you marketing by email or text — your consent, which you can withdraw at any time.
• To keep accounting and tax records — compliance with our legal obligations.
• To understand how our website is used — your consent to analytics cookies.

We share your information with service providers who help us operate the loyalty scheme and our shop, including our EPOS (till and stock) provider, our website and hosting providers, our email delivery provider and Google Analytics. These providers act on our instructions and are not permitted to use your information for their own purposes. We may also disclose information where we are legally required to do so. We never sell your personal information.

Some providers may process information outside the UK. Where that happens, we rely on adequacy regulations or standard contractual clauses to keep your information protected.

We keep loyalty account and pet information for as long as your account is active and for up to two years after your last purchase or contact with us, after which it is deleted or anonymised. Enquiry and booking records are kept for up to two years. Marketing preferences are kept as a record of your consent until you ask us to remove them.

Information is held in secure, access-controlled systems, transmitted over encrypted connections and accessible only to staff who need it to do their job.

Under UK data protection law you have the right to:

• be informed about how your information is used;
• ask for a copy of the information we hold about you;
• have inaccurate information corrected;
• ask us to delete your information;
• ask us to restrict how we use it, or object to our use of it;
• ask us to transfer your information to another organisation;
• withdraw your consent to marketing or analytics at any time.

To exercise any of these rights, email contact@wentworthpetsupplies.co.uk or speak to us in store. We will respond within one month.

Our website uses essential cookies to work properly and Google Analytics cookies to help us understand how the site is used. You can block or delete cookies through your browser settings.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

We may update this notice from time to time. Any changes will be published on this page with a new date at the top.