Who we are
How and why we collect, store and use your personal information
Your rights in regard to your personal information
How to contact us if you have a question or complaint
Who we are
Wentoworth Pet Supplies ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of that law.
How we use your personal information
We collect information about our users for the following purpose;
To send you marketing emails regarding sales, offers, events and other promotions taking place in the shop. We will only send such information if you sign up for our newsletter or if you agree to such when entering an in store competition or event.
We will keep your details indefinitely until which time that you opt out of the newsletter. If you have any questions about opting out or are receiving emails that you do not want you can contact us using the below details.
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your information to those who have a genuine business need to use it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisational measures to keep your information secure.
We also have procedures in place to deal with any suspected data breach. We will notify you and any applicable regulator of a suspected data breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that using the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal date that are transferred from you or by you on the internet. If you have any particular concerns about your information, please contact us using the details below.
WE WILL NOT SHARE YOUR INFORMATION WITH ANY THIRD PARTY. We will not share your information outside the EEA.
What rights do you have?
Under the General Data Protection Regulations you have a number of important rights. In summary, these include rights to;
fair processing of information and transparency over how we use your personal data
Access to your personal information an to certain other supplementary information that this Privacy Notice is already designed to address
Require us to correct any mistakes in your information that we hold
Receive a copy of the personal information that you have provided to us
Object at any time to the processing of any personal information concerning you for direct marketing
Object to decisions being made by automated means which produce legal effects concerning you or similarly significantly affect you
Object in certain other situations to our continued processing of your personal information
Otherwise restrict our processing of your personal information in certain circumstances
Claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
Email, call or write to us
Let us have enough information to identify you
Let us have proof of your identity (a copy of you driving license, passport or a recent credit car/utility bill)
Let us know the information to which your request relates
If you unsubscribe from our newsletter please be aware that there may be a short time that you are still sent emails until the request is processed.
If you have any questions about this policy please contact us by;
1 Station Approach
Phone: 01344 842036
Calls will be answered during the following times:
Monday - Saturday 0900 - 1800
We may record calls for quality and training purposes.